Need a hand with LunaLive? Most questions are answered below. If you're still stuck, reach out and we'll get back to you, usually within 1–2 business days.
Email support@lunalive.appSurf conditions (wave height, period, swell, wind, water temperature) come from third-party forecast models and are estimates. They can be delayed or inaccurate. Always check official local sources and use your own judgment before heading out — never rely on LunaLive for safety decisions.
Live beach and surf cameras are provided by third-party networks. Availability, image quality, and refresh rate are controlled by each camera's operator, so some cams may occasionally be offline.
The score (0–100) is a simple, automatic rating combining wave size, swell period, and wind. It's a quick guide only — conditions at the spot may differ.
Open a spot, tap Capture a Memory, and take a photo. It's saved with the spot name and date in Favorites → My Memories. Memories stay only on your device — we never upload them. Tap a memory to view it full screen, or use the trash icon to delete it.
Surfers lets you discover other surfers, swipe through profiles, and start a chat. Swipe right (or tap the heart) to open a conversation; swipe left to pass.
Tap the ••• button on a surfer's card, or open the chat and tap ••• in the top right, then choose Report or Block. Blocked users are hidden and can no longer reach you. We review reports and act on objectionable content or abusive behavior, typically within 24 hours. LunaLive has zero tolerance for objectionable content.
We don't run background checks. If you meet another surfer in person, meet in public, tell a friend where you'll be, and use your own judgment. You interact with other users at your own risk.
Make sure notifications are enabled in iOS Settings → LunaLive → Notifications. You can re-enable any permission there at any time.
Capturing a Memory needs camera access. Enable it in iOS Settings → LunaLive → Camera. (The camera does not work in the iOS Simulator — use a real device.)
Tap the star on any spot's detail screen. Your favorites appear in the Favorites tab for quick access.
In Settings you can Clear Favorites or Reset Onboarding. To remove all local data including Memories, delete and reinstall the App.
Still need help? Email support@lunalive.app and include your device model and iOS version so we can assist faster.